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ThreadDot

David Mensah9:41 AM

Which known issues drove the most tickets?

1 reply

DotAPP9:42 AM

5 steps · 36s · Access Online

Login timeouts: 312. ‘SSO loop’ is marked fixed but growing.

Sources: SharePoint’s Support site and tickets.

Here is the data.

Known issueStatusTickets
Login timeoutsOpen312
SSO loopFixed148
Slow exportsOpen97

ThreadDot

David Mensah9:41 AM

Compare contract prices on our Legal site with what we bill each customer.

1 reply

DotAPP9:42 AM

10 steps · 57s · Access Online

3 of 28 don’t match their contracts.

Sources: SharePoint and invoices.

Here is the data.

CustomerBilled a seatContract
Fabrikam$38$42
Tailwind$55$50
Contoso$29$31

ThreadDot

David Mensah9:41 AM

Update Contoso’s row in our Renewals tracker with current seat usage and open tickets.

1 reply

DotAPP9:42 AM

4 steps · 22s · Access Online

Row update drafted.

Sources: SharePoint, seats and tickets.

Renewals tracker: Contoso

Seats used: 412 of 450. Open tickets: 7.

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