Confluence
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01
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Ryan Ortiz9:41 AM
@Dot How many support tickets missed our response targets last month?
1 reply
DotAPP9:42 AM
6 steps · 37s · Access Online
186 of 4,180, by your SLA targets.
Sources: Confluence’s Support SLAs and tickets.
Here is the data.
| Plan | Target | Missed |
|---|---|---|
| Pro | 4 hours | 112 |
| Enterprise | 1 hour | 41 |
| Starter | 1 day | 33 |
Today
Ryan Ortiz9:41 AM
Dot How many support tickets missed our response targets last month?
Dot9:42 AM
6 steps · 37s · Access online
186 of 4,180, by your SLA targets.
Sources: Confluence’s Support SLAs and tickets.
- Pro: 4 hours, 112 missed
- Enterprise: 1 hour, 41 missed
- Starter: 1 day, 33 missed
Priya Shah9:41 AM
@Dot Run the checks from our Confluence data quality runbook on the orders table. Which fail today?
1 reply
DotAPP9:42 AM
9 steps · 46s · Access Online
2 of 9 checks fail.
Sources: Confluence’s Data quality runbook and orders.
Here is the data.
| Check | Today |
|---|---|
| Currency is set | 37 orders fail |
| Hourly loads complete | 2 hours missing |
| Order IDs unique | Passes |
Today
Priya Shah9:41 AM
Dot Run the checks from our Confluence data quality runbook on the orders table. Which fail today?
Dot9:42 AM
9 steps · 46s · Access online
2 of 9 checks fail.
Sources: Confluence’s Data quality runbook and orders.
- Currency is set: 37 orders fail
- Hourly loads complete: 2 hours missing
- Order IDs unique: Passes
Daniel Weber9:41 AM
@Dot Publish the Q3 cohort retention analysis as a page in our Product space, with charts.
1 reply
DotAPP9:42 AM
4 steps · 22s · Access Online
Page published.
Sources: Confluence and subscriptions.
[Dot] Q3 cohort retention
Month-3 retention for the Q3 cohort is 64%. Charts: retention by signup month, and by plan.
Today
Daniel Weber9:41 AM
Dot Publish the Q3 cohort retention analysis as a page in our Product space, with charts.
Dot9:42 AM
4 steps · 22s · Access online
Page published.
Sources: Confluence and subscriptions.
[Dot] Q3 cohort retention
Month-3 retention for the Q3 cohort is 64%. Charts: retention by signup month, and by plan.
02
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DotPriya Shah9:41 AM
Calculate churn exactly as our Confluence glossary defines it. How far off is the number we report?
1 reply
DotAPP9:42 AM
7 steps · 43s · Access Online
0.8 points higher: the glossary counts paused accounts as churned.
Sources: Confluence and subscriptions.
Here is the data.
| Q3 churn | Rate |
|---|---|
| As we report it | 2.6% |
| By the glossary | 3.4% |
DotChatToday
9:41 AM
Calculate churn exactly as our Confluence glossary defines it. How far off is the number we report?
Dot9:42 AM
7 steps · 43s · Access online
0.8 points higher: the glossary counts paused accounts as churned.
Sources: Confluence and subscriptions.
- As we report it: 2.6% rate
- By the glossary: 3.4% rate
DotPriya Shah9:41 AM
How many orders did we lose during each incident in our Confluence postmortems this year?
1 reply
DotAPP9:42 AM
8 steps · 49s · Access Online
13 incidents cost about 4,900 orders, roughly $590K in sales.
Sources: Confluence and orders.
Chart
DotChatToday
9:41 AM
How many orders did we lose during each incident in our Confluence postmortems this year?
Dot9:42 AM
8 steps · 49s · Access online
13 incidents cost about 4,900 orders, roughly $590K in sales.
Sources: Confluence and orders.
DotPriya Shah9:41 AM
Our territory plan is restricted to sales leads. How are bookings tracking against its regional quotas?
1 reply
DotAPP9:42 AM
7 steps · 39s · Access Online
Only EMEA is ahead of pace. APAC needs $3.1M in the last quarter.
Sources: Confluence and bookings.
Here is the data.
| Region | Of quota |
|---|---|
| EMEA | 81% |
| North America | 68% |
| APAC | 52% |
DotChatToday
9:41 AM
Our territory plan is restricted to sales leads. How are bookings tracking against its regional quotas?
Dot9:42 AM
7 steps · 39s · Access online
Only EMEA is ahead of pace. APAC needs $3.1M in the last quarter.
Sources: Confluence and bookings.
- EMEA: 81% of quota
- North America: 68% of quota
- APAC: 52% of quota
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