01
Dot ties issues to customers
Dot searches your team’s issues and files new ones, marked [Dot].
Daniel Weber9:41 AM
@Dot Is Globex’s calendar sync bug fixed, and who else hit it?
1 reply
DotAPP9:42 AM
8 steps · 51s · Access Online
APP-418 is in review. 17 other accounts hit it: $410K ARR.
Sources: Jira, tickets and accounts.
Here is the data.
| Account | ARR |
|---|---|
| Initech | $64K |
| Umbrella | $41K |
| Vandelay | $38K |
Today
Daniel Weber9:41 AM
Dot Is Globex’s calendar sync bug fixed, and who else hit it?
Dot9:42 AM
8 steps · 51s · Access online
APP-418 is in review. 17 other accounts hit it: $410K ARR.
Sources: Jira, tickets and accounts.
- Initech: $64K ARR
- Umbrella: $41K ARR
- Vandelay: $38K ARR
Lisa Park9:41 AM
@Dot How long do customer bugs take to fix, by the customer’s plan?
1 reply
DotAPP9:42 AM
10 steps · 53s · Access Online
Enterprise bugs get fixed fastest.
Sources: Jira and accounts.
Chart
Today
Lisa Park9:41 AM
Dot How long do customer bugs take to fix, by the customer’s plan?
Dot9:42 AM
10 steps · 53s · Access online
Enterprise bugs get fixed fastest.
Sources: Jira and accounts.
David Mensah9:41 AM
@Dot Open a ticket in our CS project for each enterprise account whose usage fell 30% last month.
1 reply
DotAPP9:42 AM
10 steps · 1m 1s · Access Online
7 tickets filed.
Sources: Jira and usage_weekly.
[Dot] Northgate: usage down 46%1 of 7
CS-1042. Weekly active users fell from 118 to 64 last month.
Today
David Mensah9:41 AM
Dot Open a ticket in our CS project for each enterprise account whose usage fell 30% last month.
Dot9:42 AM
10 steps · 1m 1s · Access online
7 tickets filed.
Sources: Jira and usage_weekly.
[Dot] Northgate: usage down 46%1 of 7
CS-1042. Weekly active users fell from 118 to 64 last month.
02
Dot puts numbers on your issues
Every issue and comment you can see. Changes need an admin’s go-ahead and your OK.
DotLisa Park9:41 AM
Rank my open issues by customer ARR.
1 reply
DotAPP9:42 AM
10 steps · 57s · Access Online
APP-512, export timeouts, comes first.
Sources: Jira, tickets and accounts.
Here is the data.
| Issue | Customers | ARR |
|---|---|---|
| APP-512 | 9 | $1.1M |
| APP-498 | 4 | $620K |
| APP-467 | 6 | $410K |
DotChatToday
9:41 AM
Rank my open issues by customer ARR.
Dot9:42 AM
10 steps · 57s · Access online
APP-512, export timeouts, comes first.
Sources: Jira, tickets and accounts.
- APP-512: 9 customers, $1.1M ARR
- APP-498: 4 customers, $620K ARR
- APP-467: 6 customers, $410K ARR
DotLisa Park9:41 AM
Did the bugs I fixed last sprint reduce the related support tickets?
1 reply
DotAPP9:42 AM
10 steps · 51s · Access Online
For 5 of 7, yes.
Sources: Jira and tickets.
Here is the data.
| Bug | Tickets a week |
|---|---|
| Invoice errors | 64 → 9 |
| CSV export | 22 → 4 |
| Login loop | 18 → 17 |
DotChatToday
9:41 AM
Did the bugs I fixed last sprint reduce the related support tickets?
Dot9:42 AM
10 steps · 51s · Access online
For 5 of 7, yes.
Sources: Jira and tickets.
- Invoice errors: 64 → 9
- CSV export: 22 → 4
- Login loop: 18 → 17
DotLisa Park9:41 AM
Comment on each of my open escalations with the customer’s ARR and renewal date.
1 reply
DotAPP9:42 AM
6 steps · 31s · Access Online
6 comments drafted.
Sources: Jira and accounts.
ESC-212 · Larkspur1 of 6
ARR $240K. Renews December 1.
Waits for your OKDotChatToday
9:41 AM
Comment on each of my open escalations with the customer’s ARR and renewal date.
Dot9:42 AM
6 steps · 31s · Access online
6 comments drafted.
Sources: Jira and accounts.
ESC-212 · Larkspur1 of 6
ARR $240K. Renews December 1.
Waits for your OKMore in Projects
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